At winmaya, we believe that gaming should always be fun, safe, and within your control. We are committed to providing Filipino players with the tools, resources, and support needed to enjoy our platform responsibly — because your wellbeing always comes first.
winmaya provides a full suite of responsible gaming features so you stay in control of your play at all times.
Set daily, weekly, or monthly deposit limits on your winmaya account. Once your limit is reached, no further deposits are accepted until the period resets — keeping your spending firmly in check.
winmaya lets you set a maximum session duration. When your time is up, you'll receive a notification and be prompted to take a break — because knowing when to stop is part of smart gaming.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your winmaya account will be temporarily suspended from all gaming activity.
If you feel you need a longer break, winmaya's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. Contact our support team to activate this option immediately.
winmaya sends periodic in-session reminders showing how long you've been playing and your net win/loss for the session — helping you stay grounded and make informed decisions about continuing.
winmaya strictly enforces the 21+ age requirement in the Philippines. All accounts undergo identity verification. We encourage parents and guardians to use parental control software to prevent underage access.
Here at winmaya, we want every Filipino player — whether you're from Manila, Cebu, Davao, Quezon City, or Makati — to enjoy our games as a form of entertainment, not as a way to make money or escape from problems. Online casino games, slots, bingo, and fishing games are designed to be exciting and enjoyable, but they carry a real risk of financial loss. That's why responsible gaming isn't just a policy for us — it's a core part of how winmaya operates.
The Philippine Amusement and Gaming Corporation (PAGCOR) sets the framework for responsible gaming standards in the country, and winmaya is fully aligned with these guidelines. We take our obligations seriously, and we actively encourage all our players to engage with the responsible gaming tools available on the platform.
Remember: gambling at winmaya is strictly for players who are 21 years of age or older. This is not just a winmaya rule — it is a legal requirement under Philippine law. Any account found to be operated by a person under 21 will be immediately closed and all funds returned.
Problem gambling can affect anyone, regardless of age, income, or background. It happens when gambling stops being a leisure activity and starts causing harm — to your finances, your relationships, your work, or your mental health. winmaya wants to help you recognise the early warning signs before things get out of hand.
You may be developing a gambling problem if you notice any of the following patterns in your own behaviour:
If any of these signs sound familiar, please don't ignore them. winmaya's responsible gaming tools are here to help, and our support team is available daily to assist you in taking the right steps.
Answer these questions honestly. If you answer "Yes" to two or more, we strongly encourage you to use winmaya's responsible gaming tools or seek support.
Have you ever spent more on winmaya than you originally planned?
Have you tried to win back money you lost by playing more?
Has gambling affected your relationships with family or friends?
Have you borrowed money or used savings to fund your gaming?
Do you feel the need to gamble with larger amounts to get the same excitement?
Have you ever hidden your gambling activity from someone close to you?
| Tool | How It Works | Takes Effect |
|---|---|---|
| Deposit Limit | Cap your daily / weekly / monthly deposits | Immediately |
| Session Timer | Auto-logout after your chosen play duration | Immediately |
| Cooling-Off | Suspend account for 24 hrs, 7 days, or 30 days | Immediately |
| Self-Exclusion | Close account for 6 months minimum or permanently | Within 24 hrs |
| Reality Check | In-session pop-up showing time played and net result | Immediately |
Activating any of winmaya's responsible gaming tools is straightforward. Once you are logged in to your winmaya account, navigate to Account Settings → Responsible Gaming. From there, you can set deposit limits, activate a cooling-off period, or request self-exclusion. Changes that restrict your play (such as lowering a deposit limit or activating a cooling-off period) take effect immediately and cannot be reversed until the chosen period has elapsed.
If you wish to activate permanent self-exclusion or need urgent assistance, please contact the winmaya support team directly at [email protected]. Our team is available every day from 8:00 AM to 12:00 MN (Philippine Standard Time) and will process your request as a priority.
winmaya also cooperates fully with PAGCOR's Exclusion Program. If you have registered with PAGCOR's responsible gaming exclusion list, winmaya will honour that exclusion and deny access to your account accordingly.
winmaya is more than just an online casino — we are a community of Filipino players who love gaming done right. We invest continuously in responsible gaming technology, staff training, and player education because we believe that a sustainable, enjoyable gaming environment benefits everyone. We will never market our services to vulnerable individuals, and we will always prioritise player safety over profit.
If you have feedback about our responsible gaming programme or suggestions for how winmaya can better support its players, we genuinely want to hear from you. Reach out to us at [email protected] — your input helps us improve.
winmaya operates in compliance with PAGCOR regulations and the responsible gaming standards applicable to online gaming operators in the Philippines. Players must be 21 years of age or older to register and play.
Enjoy the thrill of online gaming the right way — with full control, clear limits, and the confidence that winmaya has your back every step of the way.
21+ only · PAGCOR compliant · Responsible gaming tools available · Play within your means