Frequently Asked Questions

The minimum age to register and play at winmaya is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations. winmaya performs identity verification on all accounts, and any account found to be operated by a person under 21 will be immediately closed. We take minor protection very seriously — if you suspect an underage person is using winmaya, please contact our support team right away.

No. winmaya strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password recovery option on the winmaya Login page rather than creating a new account.

Account verification at winmaya involves submitting a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, driver's license, or UMID. You may also be asked to provide a selfie holding your ID. Verification is required before you can make your first withdrawal. The process typically takes 24–48 hours on business days. Verified accounts also enjoy higher deposit and withdrawal limits.

Head to the winmaya Login page and click "Forgot Password." Enter the mobile number or email address linked to your account, and we'll send you a one-time password (OTP) or reset link. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to our support team at [email protected] for manual account recovery assistance.

winmaya supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, Maya (formerly PayMaya)
• Online banking: BDO, BPI, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: select digital currencies (subject to availability)

All transactions are processed in Philippine Peso (₱). No foreign currency conversion fees apply for local payment methods.

The minimum deposit at winmaya is ₱100 for most payment methods, including GCash and Maya. Some bank transfer options may have a slightly higher minimum of ₱200–₱500 depending on the bank. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your chosen payment provider's own policies.

Deposits via GCash and Maya are typically credited to your winmaya account within seconds to a few minutes. Online bank transfers (InstaPay / PESONet) usually reflect within 15 minutes to 1 hour. Over-the-counter payments may take up to 24 hours to process. If your deposit hasn't reflected after the expected timeframe, please contact our support team with your transaction reference number.

winmaya does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your provider before making a transfer. GCash and Maya deposits to winmaya are generally free of charge on the player's end.

To withdraw from winmaya, log in to your account and navigate to the Cashier → Withdraw section. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting a withdrawal — unverified accounts cannot process cashouts. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at winmaya are as follows:

• GCash / Maya: 15 minutes to 2 hours after approval
• BDO / BPI / Metrobank (InstaPay): 1–3 hours
• PESONet bank transfers: 1–2 business days

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 6:00 PM PHT on business days are processed the same day. Requests submitted on weekends or public holidays may take an additional business day.

The minimum withdrawal at winmaya is ₱200. The maximum single withdrawal is ₱50,000 for standard accounts and up to ₱200,000 for VIP-tier accounts. Daily withdrawal limits also apply. If you need to withdraw a larger amount, please contact our support team to arrange a scheduled transfer.

Common reasons for a rejected withdrawal at winmaya include:

• Account not fully verified (missing ID documents)
• Active bonus wagering requirements not yet met
• Withdrawal amount below the minimum threshold
• Mismatch between account name and payment account name
• Suspected fraudulent activity or security flag on the account

If your withdrawal was rejected, you'll receive a notification with the reason. Contact our support team at [email protected] if you need clarification or assistance resolving the issue.

winmaya offers a diverse library of online casino games designed for Filipino players, including:

• Fishing Games: Star Fishing, Caishen Fishing — action-packed arcade-style games with real cash prizes
• Bingo: Classic and themed bingo rooms with multiple card options
• Slots: Hundreds of video slot titles with various themes, paylines, and jackpot sizes
• Casino Games: Live dealer tables, card games, and more via winmaya Casino

New games are added regularly, so there's always something fresh to try.

Yes! winm aya is fully optimised for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit winmaya.app on your phone's browser, log in, and start playing. The interface automatically adjusts to your screen size, so you get the same great experience whether you're on a budget Android phone in Davao or the latest iPhone in Makati.

Absolutely. All games on winmaya use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories. The Return to Player (RTP) percentages for each slot and game are published in the game information panel — we encourage all players to review these before playing.

winmaya regularly offers promotions for both new and existing Filipino players, including welcome deposit bonuses, free spins on selected slots, cashback offers, reload bonuses, and seasonal promos tied to Philippine holidays like Pasko and Fiesta season. Check the Promotions section of your winmaya account after logging in to see all currently active offers. Terms and wagering requirements apply to all bonuses.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus amount a certain number of times before you can withdraw the bonus or any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always read the full bonus terms in your winmaya account before claiming any offer.

Yes. winmaya operates in compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations, which govern online gaming in the Philippines. The platform uses SSL encryption to protect all data transmissions, and player funds are held in segregated accounts separate from operational funds. Your personal and financial information is never sold to third parties. For full details, see our Privacy Policy.

winmaya provides several responsible gaming tools to help you stay in control:

• Cooling-off period: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-exclusion: Close your account for a minimum of 6 months or permanently
• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit
• Session timers: Automatically log out after a set play duration

Access these tools via Account Settings → Responsible Gaming, or contact our support team directly. For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please take action immediately. winmaya's support team can activate a self-exclusion on your account right away. You can also reach out to PAGCOR's responsible gaming programme for professional guidance. Remember: it takes courage to ask for help, and winmaya will always support players who choose to step back. Visit our Responsible Gaming page for a full list of resources and tools available to you.